JOEL'S STORE FAQs

All orders are typically shipped within 2 - 3 business days.

All items are shipped with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

All orders are shipped within 2 - 3 business days from the USA. Once shipped, we see delivery happen within the following timeframe:

• USA - Within 2 - 5 business days
• Canada - Within 4 - 7 business days
• Western Europe - Within 5 - 7 business days
• Australia/NZ - Within 5 - 10 business days
• Rest of the World - Within 5 - 12 business days

These timeframes are typical, and sometimes local carrier issues may mean your item arrives slightly later than this.

Please contact us on hello@joels.store, quoting your order number from the confirmation email. We'll help track down your order and get back to you as soon as we can.

Our supplier does its best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Phillipines). If fees are charged by customs, they are payable by the recipient.

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun. Please contact us to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact us on hello@joels.store for any items that arrived damaged, defective, or the wrong item arrived, including your order number and a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

This is a very rare occurrence. Our supplier makes every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph hundreds of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to us on hello@joels.store for review, along with your order ID.